Hello, how can we help today?

We are ready and excited to help you address any issues bothering on shipping to Ghana from the UK. Below are our most frequently asked questions which you may find helpful.. Kindly read through to get all the information about our service.

Frequently Asked Questions

How long does a package take to get to Ghana?

Once a package is delivered to our UK address, it will take roughly a maximum of 7 days to receive the package.

Do I need to create an account?

No account is needed to be created for orders to be processed

Do you pick up packages within the UK?

We currently do not have this option available. All packages must be ordered or posted to our UK address.

Are there any duty charges?

Duty charges may occur. We will always advise if any items you are ordering will prompt clearing/duty/custom charges. Any clearing/duty/custom charges will be communicated to the client for payment to be made before receiving your package.

How do you charge items/packages?

Packages are charged based on the overall weight and dimension of the package. In terms of dimensions, this is added to the overall weight of the package.

What items are not able to be shipped?

There are no restrictions to items being shipped. We will always verify if there are any items that may seem questionable for delivery.

When is payment made?

Payment is made when an invoice is issued

When is an invoice issued?

An invoice is issued once weight and dimensions are identified

How much do you charge per kilo?

We do not charge per kilo. Click here to get a quote or message us on 0242804200 for estimation rates

Do you have a contact number?

You can call or WhatsApp us on 0242804200

How can we contact you?

You can send any enquiries via mail to info@auxpress.com. You can call or WhatsApp us on 0242804200.  You can message us on IG: @auxpress

Do you have an Instagram page?

Find us by searching @auxpress

Are there any extra charges for delivery when items are in Ghana?

Any delivery charges will be communicated

Do you send packages from Ghana to the UK?

Unfortunately we do not offer those services currently but we are working on making that an option.

Do you ship from the US?

Unfortunately we do not ship from the US yet but we are working on introducing that option soon.

Do you do refunds and/or returns?

Refunds only occur if you are able to communicate to us to cancel the delivery before it leaves the sorting facility in the UK, item(s) leaves the UK or arrives in Ghana

We are here to help

We're available 8:00 AM – 4:00 PM GMT, Monday through Friday, and on Saturdays from 10:00 AM - 2:00 PM GMT. We do our best to respond to each request with a personalized reply within 24 business hours.

Reach our Customer Support team by sending an email to support@auxpress.com or to info@auxpress.com for general enquiries

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